SILS general info, policies, and practices

General system information

Alma:

• Production Alma
• Premium sandbox (PSB) Alma

UC Library Search (Primo VE):

• Production UC Library Search
• Premium sandbox (PSB) UC Library Search

Berkeley Institution code:

• 01UCS_BER

Alma logins

For information about requesting and updating Alma logins (for both production and sandbox), visit the Requesting and updating Alma roles document.

Support for Alma and UC Library Search

Are you experiencing an issue with Alma and/or UC Library Search? Then refer to the Alma/UC Library Search Problem Reporting Pathways for Library Staff.

If you notice anything that needs to be updated or fixed on this site, please let us know using the feedback form.

Additional Alma system information

Ex Libris Alma documentation and Primo VE (UC Library Search) documentation

UC-wide SILS Confluence site

Alma release and maintenance schedule

System status page (Berkeley is on the NA07 server for Alma and Primo VE)

Timely and/or urgent communication

In the event of a system-related issue, Systems and Discovery Department staff will use the system/component down communication path to inform relevant staff groups. Additional information, can be found in UC Berkeley Alma/Primo VE system down and component down procedure.

Depending on the nature of the update, information may be shared via almastaff@ or libstaff@

Systems related issues can be reported to helpbox-library@berkeley.edu.